Refunds & Returns

1.At Simply Ties your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service at info@oliverbainbridge.co.uk or call 0191 3772722 stating your wish to cancel, modify or return your order.
2.Sometimes it will not be possible to stop an order from being despatched, because we try to process orders on the same day. If your order has already been fully processed and despatched, please follow the returns policy.
3.If you wish to cancel your order, you are entitled to do so within fourteen 14working days of delivery and obtain a full refund of the purchase price of the delivered products. Any refund give after 14 days will be in the form of a credit voucher to spend on future purchases. If Simply Ties has had you order custom made then no refund is possible.
4.Returns, exchanges and late cancellations. If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the eighth working day following receipt of the merchandise by you or, in the case of gifts, the person who received them.
5.In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging as well as all the original labelling attached.
6.PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. Oliver Bainbridge ltd are not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us.
7.Simply Ties does not offer a free postal return service. Any items returned are at the buyers expense and any refund will have the initial postage charges deducted. 
8.Although we make every effort to ensure that you receive the products ordered, please let us know as soon as possible if this is not the case. We are happy to refund postage cost in the event that the product is not what was ordered or the product is flawed. We would ask for a copy of the proof of postage detailing the postage costs. In all other cases product returns and cancellations are subject to the payment of the transportation charges by you and We require that they be returned within fourteen (14) days of the date of delivery.
9.Oliver Bainbridge Ltd do not accept any form of liability for the loss or damage of returned goods. Our address for all returns is :
Oliver Bainbridge Ltd, (Returns)
Unit 3,N19a
Tursdale Business Park,
Tursdale,
Durham,
DH6 5PG
10.In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you can contact one of our customer service representatives on call 0191 3772722 who will be happy to talk you through the procedure or send an email to info@oliverbainbridge.co.uk
11.Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's payment card including VAT but excluding shipping charges and recovery costs. We do not offer store credits.
For questions regarding products, order delivery, or returns, please contact Oliver Bainbridge Customer Service: 0191 377 2722